How it works

There are so many things that an Online Business Manager such as myself can assist you with, below is a comprehensive list of tasks:

Operational Management

  • Monitor project timelines and deliverables

  • Identify and resolve operational bottlenecks

  • Ensure accountability and performance tracking

  • Manage recurring systems reviews and updates

  • Create and maintain SOPs (Standard Operating Procedures)

Project Management

  • Define project scopes, timelines, and milestones

  • Assign and track tasks via tools (e.g., Asana, Monday.com, MS Planner, Trello)

  • Communicate progress to stakeholders

  • Coordinate launches (courses, products, services)

  • Evaluate project results and optimise for future

Team Support

  • Create training materials and resources

  • Delegate tasks and manage workloads

  • Conduct team check-ins

  • Facilitate internal communication and morale

Tech & Systems Support

  • Choose and integrate software tools (CRM, email, scheduling, etc.)

  • Maintain automations and workflows

  • Troubleshoot tech issues or escalate to specialists

  • Ensure tools are being used efficiently

  • Create dashboards for KPIs and reporting

Finance Metrics

  • Monitor budgets and expenses

  • Oversee contractor payments and invoicing

  • Track KPIs and ROI for marketing/sales efforts

  • Recommend cost-saving strategies

Marketing Plans

  • Coordinate marketing calendar and campaigns

  • Manage content scheduling and production timelines

  • Oversee implementation of SEO, email, and social strategies

  • Track metrics and report on campaign performance

  • Liaise with marketing contractors or teams

Strategic Planning

  • Support CEO with planning and decision-making

  • Organise quarterly and annual planning sessions

  • Translate vision into action plans and team goals

  • Manage implementation of new offers or programs

  • Analyse business performance and suggest pivots

Client & Customer Experience

  • Oversee client onboarding and offboarding processes

  • Maintain CRM and client tracking systems

  • Handle client feedback, escalations, or complaints

  • Ensure delivery team meets client expectations

  • Manage retention and upsell opportunities

Recurring Tasks

  • Weekly team meeting facilitation

  • Weekly project review and updates

  • Monthly reporting to the CEO

  • Quarterly systems audits

  • Annual goal-setting sessions

Ok that’s great, but how does it work on a day to day basis?

The logistics

I work remotely and I’m self employed. Meaning you simply pay me for the work undertaken and that’s it. No need to worry about the ties of having an employee such as holiday pay, office space or equipment.

I use a time tracking tool to accurately track task completion time and charge an hourly rate.

The benefits

  • You only pay for the task completion time, not for breaks etc

  • No need to pay for National Insurance Contributions, pension, holiday, sick pay or any other employee costs associated with permanent staff

  • You can hire me for one off projects, cover for staff sickness, holiday’s or on a recurring basis to provide on-going remote support

What to expect

  1. Discussion over the support needed and hours this is likely to equate to

  2. I undertake the work using time tracking tools to accurately track time to be billed

  3. Invoice is sent along with a break down of time

  4. Payment via bank transfer - payment terms 14 days.

Discount packages

If you know you need regular support on an ongoing basis, I have discount packages available from as little as 3 hours per week.

FAQs

How do I provide you access to my systems?

Security and keeping your data safe should always be of the upmost importance to all business owners. Depending on the services you use this will vary. I strongly encourage clients to create a login specifically for me within their own administration so that they have full control over the data I have access to and have full control to shut off my access once our project or work comes to an end.

Do I book you in at certain times?

I work with a lot of solopreneurs and entrepreneurs - we all know how it goes with running a business you are working at all sorts of weird and wonderful hours! I prefer to work fluidly with you throughout the week, this way I can adapt to you and your business needs as they happen. The only “booking” that would take place is that I will most definitely carry out your allocated hours over the course of the week.

Is it really by the hour with no tie in?

I really do mean it’s by the hour! I offer ad hoc support where you have no tie in whatsoever. I simply carry out the work and that’s it!

If you opt to go for a discounted rate package this is based on securing a month’s worth of work at that rate. For example if you wanted 3 hours per week discount rate, this is provided on the basis that you are going to sign in for 3 hours per week for the next calendar month. After that we review where we are, the hours needed, or if the project is complete and that's it!

What sort of price am I looking at?

My ad hoc rate starts from £40 per hour. Discount packages kick in from 3 hours per week.

Do you work with clients through Access to Work funding?

Absolutely! I work with several clients who receive funding through Access to Work government funding, if this applies to you, let’s have a talk through the support you require and therefore how many hours per week this would be.

Sound good? Get in touch

Pop your details into the form below and I will get in touch to discuss your requirements further

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